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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Audrey Zok

December 31, 2025

5  out of  5
rating by Audrey Zok
"Rebecca Banninga was great to work with and did an amazing job with following up and helping me out throughout the process."
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Josh

December 31, 2025

5  out of  5
rating by Josh
"Low rates, annual contact. Easy to get ahold of, very friendly service."
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Jason Brauer

December 31, 2025

5  out of  5
rating by Jason Brauer
"The staff is always helpful and very knowledgeable!"
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Tim Brauer

December 30, 2025

5  out of  5
rating by Tim Brauer
"Friendly fast service Very personable"
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Samantha Brauer

December 30, 2025

5  out of  5
rating by Samantha Brauer
"Always there when we need you"
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No name A name

December 30, 2025

4  out of  5
rating by No name A name
"The staff are very professional. They are very, very nice and friendly. I would definitely recommend Mrs. Bouman's State Farm office to others seeking affordable insurance and services."
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Madyson Vanmeter

December 30, 2025

5  out of  5
rating by Madyson Vanmeter
"Very friendly and helpful 10/10 recommend"
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Allison Beckwith

December 22, 2025

5  out of  5
rating by Allison Beckwith
"Brandi Is extremally helpful and an absolute pleasure to work with! Thank you!"
We responded:
"Thank you for the review. I will be sure to pass on your positive words to Crystal and the rest of the team. We strive to provide the best possible service to you, your family and the Muskegon Community. "
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Jessica Gail

December 18, 2025

5  out of  5
rating by Jessica Gail
"We have been with this branch for years. Great team! affordable insurance. I last spoke with crystal who was very kind & helpful!"
We responded:
"Thank you for the review, I will pass your kind words onto Tracy and the team. We will always here for you. - Brenda Bouwman and Team"
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Matthew Clevenger

December 15, 2025

5  out of  5
rating by Matthew Clevenger
"Easy process and super friendly service."
We responded:
"Thank you so much for leaving us a review. We are proud to be serving the Muskegon County area and beyond and are so happy to hear that you had an easy process. We strive to have the best customer service and try to keep everything as easy as possible. "
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Wayne Gatheright

December 3, 2025

5  out of  5
rating by Wayne Gatheright
"That takes the pressure stress off of me by being back to the old company."
We responded:
"Wayne thank you so much for the review! Brenda Bouwman and the team are so happy to have you back with your State Farm family!"
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Ryan Bourdo

November 19, 2025

5  out of  5
rating by Ryan Bourdo
"Kim was incredible to help me setup my insurance. She was diligent in making sure I was aware of coverages available to me and encouraging me to add my fiance to my policy to have peace of mind if she needs to drive my car. I've been with progressive for 5 years and they kept raising my rates and I thought state farm would be more expensive but they actually saved me money"
We responded:
"Thank you so much for your kind words and for sharing your experience! Brenda Bouwmans Team is delighted to hear that Kim provided such attentive and helpful service in setting up your insurance and ensuring you had the right coverage for peace of mind. It's wonderful to know that we were able to save you money while giving you the support you deserve. We truly appreciate your trust in us and look forward to continuing to serve you and your fiancé in the future!"
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Anne Hanley

November 12, 2025

5  out of  5
rating by Anne Hanley
"I had a claim and had questions. Crystal from Brenda Bouwman agency was awesome. She was so knowledgeable and friendly and helped me a lot. She took care of the issue completely."
We responded:
"Thank you for sharing your experience! We're so glad to hear that Crystal provided knowledgeable and friendly assistance during your claim. Taking care of our clients’ needs completely is our top priority at Brenda Bouwman State Farm Office, and we're happy Crystal was able to support you throughout the process. We appreciate your trust in Brenda Bouwman Agency and are here for you anytime you need us!"
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Shaun Roberts

October 22, 2025

5  out of  5
rating by Shaun Roberts
"I absolutely love Mrs. B and her staff. Each one of them prioritizes you soon as you walk into the office"
We responded:
"Thank you so much for your heartfelt 5-star review! We're thrilled to hear how much you love Brenda Bouwman and her team. Your kind words truly make our day!"
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Tina Davidson

September 26, 2025

5  out of  5
rating by Tina Davidson
"Everyone was super friendly kim was my agent and she did a great job getting me the best policy I highly recommend state farm for whatever your insurance needs are"
We responded:
"Thanks for the awesome shoutout! Kim and the whole crew love making insurance easy and friendly, and we’re so glad she nailed it with the perfect policy for you. We’re here whenever you need us—think of us as your insurance superheroes! 🦸‍♀️🚗🏠 Thanks for recommending Brenda Bouwman State Farm Office!"
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Janice Daskus

September 24, 2025

5  out of  5
rating by Janice Daskus
"Had and exceptional experience with Christa A Cabala regarding policy questions. She is extremely knowledgeable, polite, patient and professional. She is undoubtedly a great asset to the office. Truly outstanding!"
We responded:
"Wow, thanks for the fantastic shoutout! We’re thrilled Hartia (Christa) made your experience exceptional. We’ll be sure to let her know she’s officially outstanding! Thanks for choosing Brenda Bouwman State Farm Office! 😄🦸‍♀️✨"
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Robert Smith

September 23, 2025

5  out of  5
rating by Robert Smith
"Tracy was very helpful every step of the way."
We responded:
"Thanks a bunch for the awesome review! We’re so happy Tracy made your experience smooth and easy. Cheers to helpful heroes like Tracy and the team at Brenda Bouwman State Farm Office! 🚀😊"
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Joyce Postema

September 11, 2025

5  out of  5
rating by Joyce Postema
"She is amazing!"
We responded:
"Thanks a ton for the shoutout! We totally agree—the team at Brenda Bouwman State Farm Office is amazing, like rockstars of insurance! 🎸✨ Glad we made your experience a fantastic one!"
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Aaron Levandowski

September 5, 2025

5  out of  5
rating by Aaron Levandowski
"Crystal was super nice and helpful with my auto policy."
We responded:
"Thanks a bunch for the awesome shoutout! Crystal at the Brenda Bouwman State Farm Office is thrilled to hear she made your auto policy experience a breeze. We’re here to keep things smooth and simple—glad we hit the mark! Drive safe and don’t hesitate to reach out anytime! 🚗✨"
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Tiny Goresch

September 4, 2025

5  out of  5
rating by Tiny Goresch
"Great friendly fast service"
We responded:
"Thanks for the shoutout! At Brenda Bouwman State Farm, we’re all about friendly faces and speedy service — glad we could zoom through everything for you! Stop by anytime for hassle-free insurance and good vibes. 🚀😊"
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April Hull

August 22, 2025

5  out of  5
rating by April Hull
"Hartia was amazing and very helpful"
We responded:
"Thanks so much for the awesome shoutout! Hartia is thrilled to hear you had a fantastic experience—she loves making insurance easy and fun. We’re here anytime you need us, ready to help with a smile and a little extra magic! 🚗✨😊"
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WMSofficial

August 15, 2025

4  out of  5
rating by WMSofficial
"They have been more than excellent and kind"
We responded:
"Thank you so much for the kind words! We're beyond thrilled to hear that the team at Brenda Bouwman State Farm has been more than excellent and super kind. We’re here to keep the good vibes and great service rolling—can’t wait to help you again soon! 😊🌟🚗"
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Albert Kidd

July 31, 2025

5  out of  5
rating by Albert Kidd
"You ladies are a 10!"
We responded:
"Thanks a ton for the 5 stars! You just made our day shine a little brighter, here at Brenda Bouwman State Farm Office—high fives all around! 🙌😄"
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Vicki White

July 31, 2025

5  out of  5
rating by Vicki White
"I love it"
We responded:
"Glad we are here to help Vicki."
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Jason Martin

July 15, 2025

5  out of  5
rating by Jason Martin
"Filing a windshield replacement claim and my claim member Crystal M. Was excellent. She was very professional, timely, motivated, and very job proficient. Thank you for your help and looking forward to any other conversation we will have Crystal."
We responded:
"Thanks for the awesome feedback! Crystal really knows her stuff and is great at keeping things moving smoothly. Brenda Bouwman State Farm Office is happy to have her as part of the team and happy she could help. We look forward to chatting with you again soon! 🚗✨"